Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please consider potential delays due to high volume of orders or postal service problems that are outside of our control that may affect delivery times.

 

Domestic and International FREE Shipping Rates on Orders Over $35 USD

Free shipping orders over $35 USD. 

 

Domestic Shipping (USA)

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
1 item	7 to 14 business days	$4.95 USD
2 or more items	7 to 14 business days	$9.95 USD

 

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
1 or more item	8 to 20 business days	$11.97 USD

For international shipping please allow broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

 

Other Shipping Considerations

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Giddy Goat Store is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please check your tracking number, and/or contact us at info@giddygoatstore.com with your name and order number, and we will look into it for you.

Track your order here:  https://giddygoatstore.com/pages/track-order

Shipping Insurance Policy – Giddy Goat Store

Giddy Goat Store offers optional shipping insurance to protect your order against loss, theft, or damage during transit. If proof of delivery is verified by the carrier (e.g., tracking information confirms delivery to the provided address), Giddy Goat Store cannot be held responsible for any lost or stolen packages unless shipping insurance was purchased at the time of ordering.

Customers who opt for shipping insurance may file a claim for eligible issues per the insurance provider’s terms. If insurance is not purchased, the customer assumes all risk once the carrier confirms delivery.

If tracking shows "delivered" but the package has not been received, we ask customers to wait an additional 2 days, as carriers may mark packages as delivered prematurely or experience delays in final delivery. In the meantime, please check with neighbors, household members, or your local post office for further details.

For further inquiries, please contact our customer support team.

Shipping to P.O. boxes: Keep in mind some carriers have limitations around shipping to P.O. Boxes. If this could be a concern in your shipping area, please contact us at info@giddygoatstore.com.